Mojo Helpdesk Wrote Us A Letter
Several months ago our need for a good helpdesk application had become increasingly clear . Keeping track of voicemails and e-mails from clients had seemed to suffice in the past, but the volume of service requests was increasing daily. And since tech support is central to our business, we needed to be 100% certain that no request was being left unattended.
So we began exploring the sea of trouble ticket applications available on the web. Our hope was to find a third-party hosted solution with a free plan that could grow with us as our company grows. We searched and tested until our heads were numb, but none of what we found seemed to be dialed in to our liking. Even some of the priciest, fee-based solutions were were lacking in features or had cluttered, overly complicated user interfaces.
At last, we stumbled upon Mojo Helpdesk which we’ve been using with much satisfation for about six months now. Built on Ajax and Ruby on Rails, Mojo has a clean-looking, easy-to-use interface. And most importantly it does the job that we need it to do. The tool helps so much with our productivity, I would hate to think of working without it. Even the free plan has most of the features we need.
What has really made Mojo Helpdesk worth blogging about is an e-mail we received from them last week. We had noticed one of our favorite helpdesk features had been disabled, so we wrote a little complaint e-mail to Mojo. I don’t think we really expected a reply; you get used to being ignored in the world of free web applications. But surprise! They wrote back right away with a personal note explaining why the feature had to be disabled, and letting us know their plans to enable it at a later date. Maybe we shouldn’t be so impressed that someone did their job. But we are. Thanks Mojo.
March 24th, 2010 at 6:52 pm
I’m a help desk agent and I was at work the other day when a cusomer called to complain about the sound card in his computer. He said, “the right channel is comming out of the left speaker and vice versa” so I told him to switch the speakers and he felt so stupid he hung up on me! Humor is good so laugh. Anyone else have a good one?