Screen shot of virus alert

Today we had several calls that AVG, a commonly used Anti-Virus suite, was reporting that LogMeIn.exe was a Trojan.horse.vundo.jl VIRUS!!!

LogMeIn is a VERY Reputable company and they host the REMOTE TOOL that we use to access our client machines remotely. Due to the very nature and abilities of LogMeIn or any other remote tool for that matter, it MAY appear as a Malware Infection. We assure you that it is not and we have had this issue with multiple Anti-Virus suites including the biggest, Norton’s Anti-Virus and McAfee Anti-Virus….and now, AVG.

AVG is still a GREAT anti-virus suite and I assure you that this is a common mistake and not really the fault of LogMeIn OR AVG…sometimes legit stuff gets cornered JUST LIKE some of your legit emails make it into your SPAM mailbox…very same priniciple!

IF you’ve gotten a message about LogMeIn being an infection, please use these steps below to ADD LOGMEIN to your EXCEPTION LIST (Applies ONLY to AVG)

1. Double-click on your AVG icon down at the bottom right hand side of your screen in your task bar
2. Once the screen is up, please double-click on “Resident Shield”
3. At the bottom of the “Resident Shield” window, click on the button “Manage Exceptions”
4. Under the “Manage Exceptions” window….click the button “Add Path”
5. This will bring up a window where you’ll need to browse for the LogMeIn folder
6. This folder will be located in the following path…My Computer>Local Disk (C:)>Program Files>LogMeIn
7. Simply select the LogMeIn folder and click “OK”….
8. Click “OK” again and you’re done!
9. Call us 615-424-1614 if you run into any problems!

This entry was posted on Friday, December 18th, 2009 at 12:06 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.