Frequently Asked Questions
Storefront Questions:
"Is Legendary Computers closing?" - No, Warwick Data Solutions is assuming the client list and we're going to provide you great services with some new upgrades. Our hope is for this to be a smooth experience for everyone moving forward!
"Why is the store closed?" - We had to make the difficult decision to close the store-front for financial reasons. However, WDS has been providing Full IT Services for over 18yrs without a store-front. If you are a monthly customer, please follow the agent download instructions so we can service your machines remotely. If you're unable to get online, we can arrange coming on-site or have you drop off at a designated location. If you're not a monthly customer, see below.
"If the store-front is closed, what number do I call?" - Please feel free to call the same number you have been calling for Legendary Computer, Inc. 615-472-8134. If we can't get to you, please leave a message. While we've added staff to handle the load, please be patient with us as we may be with another customer.
Billing Questions:
"I pay monthly. What do I do about billing?" - For now all systems are moving over to Warwick Data Solutions and do not require any action on your part. PLEASE keep your billing the same until May 1st. 2022. However, AFTER May 1st, 2022, please make payments to Warwick Data Solutions and send all bills to our new billing address 1833 Sugar Ridge Rd. Spring Hill, TN 37174. If you've received your bill ON or BEFORE May 1st, 2022 pay or send your payment as you always have. Anything you receive May 2nd, 2022 or after, please send to the new billing information.
"I am on Auto-Pay, what do I need to do?" - You will receive your normal bills up until and including May 1st, 2022. May 2nd and after you will be receiving your new bills from Warwick Data Solutions. They'll look a little different but you'll just continue your payment as usual since we have transferred your systems over to our management. If you are setup on auto-pay, you will be required to setup auto-pay on our system. There will be an option for that in the invoice.
"How will I receive my bill moving forward?" - May 2nd, 2022 and after you will receive your bills electronically. We email an electronic version of your bill securely through our billing platform. It will give you the opportunity to pay online or mail in your payment. Beginning May 2nd, 2022...please keep any eye out for any correspondence from Warwick Data Solutions.
"I received a bill from WDS before May 2nd, what do I do?" - For some extenuating circumstances, you may receive a bill from Warwick Data Solutions before the billing cut-over date of May 2nd, 2022. If you receive a bill from WDS, please follow the instructions of the invoice and pay it using the pay button or mail it to the address on the invoice.
Support Questions:
"I pay monthly for [some recurring service], how do I get support?" - IF you are paying for monthly service, please email support@warwickdatasolutions.com with the title of your problem in the subject line and a description of your issue in the body of the email. This will create a ticket in our ticketing system and is the best way, as a monthly customer, to get service.
"I am not a monthly customer, but I need help!" - If you are not a monthly customer and your computer will get on the internet, then good news...this can likely be fixed remotely. Please go to http://remote.wds4u.com/ and click on "Extras" at the top right of the page and choose either the Windows or Mac installer. Run the program once downloaded. Once you've done that, email us at info@warwickdatasolutions.com to let us know what you need and that you've installed the agent.
"I'm not a monthly customer and you can't fix this remotely" - We are asking walk-ins to visit any of ubreakifix's convenient locations for immediate service of things like broken screens, bad batteries, phone issues, or any other simple issues that you do not pay us monthly to service. We have a lot on our plate with taking on this client list so suddenly and we want you to have help for your walk-in needs or if we're not available.
"I would like to sign up for monthly service, how do I do that?" - Click our "Contact" link at the top of the page and fill out the information to get a quote!
"Is Legendary Computers closing?" - No, Warwick Data Solutions is assuming the client list and we're going to provide you great services with some new upgrades. Our hope is for this to be a smooth experience for everyone moving forward!
"Why is the store closed?" - We had to make the difficult decision to close the store-front for financial reasons. However, WDS has been providing Full IT Services for over 18yrs without a store-front. If you are a monthly customer, please follow the agent download instructions so we can service your machines remotely. If you're unable to get online, we can arrange coming on-site or have you drop off at a designated location. If you're not a monthly customer, see below.
"If the store-front is closed, what number do I call?" - Please feel free to call the same number you have been calling for Legendary Computer, Inc. 615-472-8134. If we can't get to you, please leave a message. While we've added staff to handle the load, please be patient with us as we may be with another customer.
Billing Questions:
"I pay monthly. What do I do about billing?" - For now all systems are moving over to Warwick Data Solutions and do not require any action on your part. PLEASE keep your billing the same until May 1st. 2022. However, AFTER May 1st, 2022, please make payments to Warwick Data Solutions and send all bills to our new billing address 1833 Sugar Ridge Rd. Spring Hill, TN 37174. If you've received your bill ON or BEFORE May 1st, 2022 pay or send your payment as you always have. Anything you receive May 2nd, 2022 or after, please send to the new billing information.
"I am on Auto-Pay, what do I need to do?" - You will receive your normal bills up until and including May 1st, 2022. May 2nd and after you will be receiving your new bills from Warwick Data Solutions. They'll look a little different but you'll just continue your payment as usual since we have transferred your systems over to our management. If you are setup on auto-pay, you will be required to setup auto-pay on our system. There will be an option for that in the invoice.
"How will I receive my bill moving forward?" - May 2nd, 2022 and after you will receive your bills electronically. We email an electronic version of your bill securely through our billing platform. It will give you the opportunity to pay online or mail in your payment. Beginning May 2nd, 2022...please keep any eye out for any correspondence from Warwick Data Solutions.
"I received a bill from WDS before May 2nd, what do I do?" - For some extenuating circumstances, you may receive a bill from Warwick Data Solutions before the billing cut-over date of May 2nd, 2022. If you receive a bill from WDS, please follow the instructions of the invoice and pay it using the pay button or mail it to the address on the invoice.
Support Questions:
"I pay monthly for [some recurring service], how do I get support?" - IF you are paying for monthly service, please email support@warwickdatasolutions.com with the title of your problem in the subject line and a description of your issue in the body of the email. This will create a ticket in our ticketing system and is the best way, as a monthly customer, to get service.
"I am not a monthly customer, but I need help!" - If you are not a monthly customer and your computer will get on the internet, then good news...this can likely be fixed remotely. Please go to http://remote.wds4u.com/ and click on "Extras" at the top right of the page and choose either the Windows or Mac installer. Run the program once downloaded. Once you've done that, email us at info@warwickdatasolutions.com to let us know what you need and that you've installed the agent.
"I'm not a monthly customer and you can't fix this remotely" - We are asking walk-ins to visit any of ubreakifix's convenient locations for immediate service of things like broken screens, bad batteries, phone issues, or any other simple issues that you do not pay us monthly to service. We have a lot on our plate with taking on this client list so suddenly and we want you to have help for your walk-in needs or if we're not available.
"I would like to sign up for monthly service, how do I do that?" - Click our "Contact" link at the top of the page and fill out the information to get a quote!