6th UPDATE
as of approximately 5pm CDT 7/22/22 ...
All known issues with Microsoft have been resolved.
5th UPDATE
as of approximately 10am CDT 7/21/22 ...
Not everyone has been affected by this outage issue, however we are going through the list of our clients and rebuilding each individual account so as to expedite the process. For those affected, let me thank you all for your patience!
IF your systems are critical, please text "Bump Please" with your first and last name to 615-472-8134 and we will do our best to move your account to the top of the list.
We expect to finish building the list today. If you've been contacted to say that your account is being provisioned, it may take up to 1hr for the process to complete. We are happy to report, however, it typically takes 5min or less.
PLEASE NOTE!
If your email is working on your computer but NOT your phone, please uninstall the Outlook app on your phone, restart your phone, and reinstall the Outlook app. You will then be required to sign back in. This should resolve that issue.
If you have any other issues, please submit a ticket by emailing support@warwickdatasolutions.com
4th UPDATE
as of approximately 10am CDT 7/20/22 ...
We have been working with our Microsoft distributor this morning and have gotten the back-end of the new infrastructure in place in order to move systems over so we can get licensing in place. Currently we are waiting on a migration team to move all the Legendary accounts over but we are manually moving over accounts as well to expedite the process. A solutions IS IN PLAY but is taking time to implement. We sincerely apologize for the inconvenience. We are trying to contact clients as we resolve their licensing issue.
3rd UPDATE
as of approximately 8am CDT 7/20/22 ...
There has been an accounting mixup with our distributor between Legendary Computers and Warwick Data Solutions accounts. The Microsoft license portion of the accounts has been inadvertently closed. The Microsoft Team at our distributor is working on resolving the issue but we are also working on putting a work-a-round in place. We expect to either have the distributor resolve the issue this morning or have our work-a-round in place. We are working as hard as we can to resolve this as quickly as possible. Thank you for your patience!
UPDATE!
as of approximately 3pm CDT 7/19/22 ...
The Microsoft team has gotten back to us to ask us a few more questions. It appears we are close to a resolution and will update here as soon as we receive some final details.
Thank you for your patience!
PLEASE NOTE!
as of approximately 5pm CDT 7/18/22 ...
Currently some of our clients experiencing issues with Microsoft 365 and Office 365 accounts.
Some email accounts appear to be working fine and others have no access at all. Some only have partial functionality of their emails and others have what appear to be licensing issues.
We are actively working with our Distributor's Microsoft team to track down this issue.
We apologize for the great inconvenience.
Please check back here for updates and we will be trying to reach out to as many as we can.
If you've no other means of communicating, we suggest setting up a free gmail account in the interim
https://accounts.google.com/SignUp
as of approximately 5pm CDT 7/22/22 ...
All known issues with Microsoft have been resolved.
5th UPDATE
as of approximately 10am CDT 7/21/22 ...
Not everyone has been affected by this outage issue, however we are going through the list of our clients and rebuilding each individual account so as to expedite the process. For those affected, let me thank you all for your patience!
IF your systems are critical, please text "Bump Please" with your first and last name to 615-472-8134 and we will do our best to move your account to the top of the list.
We expect to finish building the list today. If you've been contacted to say that your account is being provisioned, it may take up to 1hr for the process to complete. We are happy to report, however, it typically takes 5min or less.
PLEASE NOTE!
If your email is working on your computer but NOT your phone, please uninstall the Outlook app on your phone, restart your phone, and reinstall the Outlook app. You will then be required to sign back in. This should resolve that issue.
If you have any other issues, please submit a ticket by emailing support@warwickdatasolutions.com
4th UPDATE
as of approximately 10am CDT 7/20/22 ...
We have been working with our Microsoft distributor this morning and have gotten the back-end of the new infrastructure in place in order to move systems over so we can get licensing in place. Currently we are waiting on a migration team to move all the Legendary accounts over but we are manually moving over accounts as well to expedite the process. A solutions IS IN PLAY but is taking time to implement. We sincerely apologize for the inconvenience. We are trying to contact clients as we resolve their licensing issue.
3rd UPDATE
as of approximately 8am CDT 7/20/22 ...
There has been an accounting mixup with our distributor between Legendary Computers and Warwick Data Solutions accounts. The Microsoft license portion of the accounts has been inadvertently closed. The Microsoft Team at our distributor is working on resolving the issue but we are also working on putting a work-a-round in place. We expect to either have the distributor resolve the issue this morning or have our work-a-round in place. We are working as hard as we can to resolve this as quickly as possible. Thank you for your patience!
UPDATE!
as of approximately 3pm CDT 7/19/22 ...
The Microsoft team has gotten back to us to ask us a few more questions. It appears we are close to a resolution and will update here as soon as we receive some final details.
Thank you for your patience!
PLEASE NOTE!
as of approximately 5pm CDT 7/18/22 ...
Currently some of our clients experiencing issues with Microsoft 365 and Office 365 accounts.
Some email accounts appear to be working fine and others have no access at all. Some only have partial functionality of their emails and others have what appear to be licensing issues.
We are actively working with our Distributor's Microsoft team to track down this issue.
We apologize for the great inconvenience.
Please check back here for updates and we will be trying to reach out to as many as we can.
If you've no other means of communicating, we suggest setting up a free gmail account in the interim
https://accounts.google.com/SignUp